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Opinião Concessionários/Oficinas A vossa opinião e experiência com os stands e assistência da marca

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Antigo 08-12-2010, 17:00   #11
Nuno
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Predefinido PORTELCAR...agora qual?

Viva,
Fui cliente da Portelcar até há uma semana, revisão dos 40.000 da M5.
Conheço esta "casa" há mais de 10 anos, tenho, também, um MX-5, e sempre os dois foram lá assistidos.
Desde que a Santogal tomou conta da "casa" senti alteração no atendimento, apesar do senhor Jorge ser aquela simpatia que todos, os que lá foram, conhecem.
Estou decepcionado com a forma como lidam com os clientes e com o descaramento como fogem às responsabilidades.
Assim, estou pronto para tentar a minha sorte noutro lado e peço-vos dicas, fora ou dentro da marca (já não quero saber mais de garantias e afins), na zona de Oeiras (trabalho no Lagoas Park) ou Estoril/Cascais.
Obrigado desde já pela vossa colaboração.
Abraço,
Nuno
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Antigo 08-12-2010, 17:33   #12
StoneH
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O meu Carro

Predefinido

Nessa zona tens a Evicar Sul.
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Antigo 28-08-2013, 13:49   #13
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Boa tarde,

Em relação ao "Sr.Jorge" posso dizer que é o maior aldrabão que está na Portelcar.

O meu mazda 6 esteve na oficina 5 semanas (!) e depois de ter falado directamente com o mecânico que me disse que o "eng. do importador" iria lá no dia seguinte, eis que o carro fica a andar.

Quando me apresentam uma factura de 1000€ por "diagnóstico e reparação" peço para falar com o tal jorge que me diz que "não tem mais nada para me dizer e que o que pode dizer é que os códigos de avaria foram removidos" - mas quais códigos de avaria ?! e ainda me diz que não viu nenhum eng. do importador nas instalações.

Acrescento ainda que o carro não levou nenhuma peça e passado 1 ano teve o mesmo problema. Dessa vez levei ao mecânico da terra: 2 dias e 60€.

Portelcal = aldrabice e incompetência
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Antigo 28-09-2021, 15:03   #14
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Antigo 13-10-2021, 16:43   #15
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